Qualoo Whitepaper
  • Qualoo Whitepaper: Overview
  • Introduction
    • Internet landscape
      • Trends in telecommunications industry driving need for change
      • Current industry benchmarking is not fit for purpose.
      • Quality of Service (QoS) and Quality of experience (QoE)
      • Current challenges in the telecommunications / internet industry
        • No single ISP possesses enough high-quality data on internet performance
        • Data sharing within the industry is not a common practice
        • ISPs encounter difficulties in accessing and utilizing data within their own organizations
        • End users typically have limited visibility into internet performance
      • What happens when a user browses the internet?
      • What are the key components of internet infrastructure?
      • What does an Internet Service Provider (ISP) network look like?
      • How do ISPs monitor their networks?
  • Qualoo work supporting ASEAN Digital Masterplan
  • Design Principles for Qualoo
  • How Qualoo works
    • Overview
    • Decentralized Physical Test Network
      • Test Nodes
      • Standard testing process
      • Custom testing process
      • Connectivity test types
    • Analytics Platform
  • Product Offering
    • Client Data and Insights Platform (B2B)
    • Node Types
    • Qualoo Consumer Features
    • Clients Segments: Definitions and Use Cases
    • Target State
  • Qualoo Economy
    • Qualoo Economy Design Principles
    • Key economic activities
    • QXT Token Utility
    • Test Rewards Design
    • Token Allocation
    • Token Circulation
  • Blockchain
    • Interactions with Blockchain
    • Rationale for using blockchain
  • Qualoo Foundation
  • Qualoo Green Impact Sustainability & Environment
  • The Future
Powered by GitBook
On this page

Was this helpful?

  1. Introduction
  2. Internet landscape
  3. Current challenges in the telecommunications / internet industry

End users typically have limited visibility into internet performance

PreviousISPs encounter difficulties in accessing and utilizing data within their own organizationsNextWhat happens when a user browses the internet?

Last updated 1 year ago

Was this helpful?

End users, or consumers, typically lack comprehensive visibility into the actual quality and reliability of their internet connectivity. ISPs usually do not provide this information transparently to end users. Even though consumers pay for internet service based on specific parameters, such as advertised connection speed, the ISP typically does not provide an easy means for the end user to verify whether they are indeed receiving the service as stipulated in their contract.

There are some tools available that consumers can use independently to gain some insight into their internet performance. For example, Ookla's Speedtest () is a popular tool that measures the speed of an internet connection, typically to a server located in the user's country. These tests can help users determine whether their ISP is meeting their contractual obligations in terms of speed (one aspect of QoS), but they do not offer a comprehensive measure of the overall Quality of Experience (QoE).

Consequently, when consumers face internet issues, they have limited means to understand the root cause. They are mostly reliant on their ISP to identify and resolve the problem, often leading to prolonged downtimes and sub-optimal service. This lack of transparency and control can be a significant frustration for end users.

www.speedtest.net