Qualoo Whitepaper
  • Qualoo Whitepaper: Overview
  • Introduction
    • Internet landscape
      • Trends in telecommunications industry driving need for change
      • Current industry benchmarking is not fit for purpose.
      • Quality of Service (QoS) and Quality of experience (QoE)
      • Current challenges in the telecommunications / internet industry
        • No single ISP possesses enough high-quality data on internet performance
        • Data sharing within the industry is not a common practice
        • ISPs encounter difficulties in accessing and utilizing data within their own organizations
        • End users typically have limited visibility into internet performance
      • What happens when a user browses the internet?
      • What are the key components of internet infrastructure?
      • What does an Internet Service Provider (ISP) network look like?
      • How do ISPs monitor their networks?
  • Qualoo work supporting ASEAN Digital Masterplan
  • Design Principles for Qualoo
  • How Qualoo works
    • Overview
    • Decentralized Physical Test Network
      • Test Nodes
      • Standard testing process
      • Custom testing process
      • Connectivity test types
    • Analytics Platform
  • Product Offering
    • Client Data and Insights Platform (B2B)
    • Node Types
    • Qualoo Consumer Features
    • Clients Segments: Definitions and Use Cases
    • Target State
  • Qualoo Economy
    • Qualoo Economy Design Principles
    • Key economic activities
    • QXT Token Utility
    • Test Rewards Design
    • Token Allocation
    • Token Circulation
  • Blockchain
    • Interactions with Blockchain
    • Rationale for using blockchain
  • Qualoo Foundation
  • Qualoo Green Impact Sustainability & Environment
  • The Future
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  1. Introduction
  2. Internet landscape

How do ISPs monitor their networks?

ISPs oversee their networks from a Network Operations Centre, which usually falls under the Technology department. This Operations Centre is essentially a large control room featuring numerous screens that display various information such as network usage, providing warnings if specific metrics fall outside the acceptable range.

ISPs tend to concentrate their monitoring on the core network as it is the primary conduit for all data and any issues here would affect a significant number of their customers. There are several approaches that ISPs might follow to monitor their networks, which for simplicity's sake, we can categorize into three main types:

  1. Reactive Monitoring: Some ISPs adopt a basic, reactive model, where issues are primarily identified through customer complaints. The resolution method involves dispatching technicians to customer locations.

  2. Network Management System (NMS) Driven: A more advanced approach involves the use of a Network Management System, often provided by a major equipment manufacturer (e.g., Nokia, Huawei). These systems provide data on system monitoring metrics, such as CPU usage and bandwidth utilization. However, this measurement approach isn't explicitly issue-oriented, and not all problems can be detected using this method.

  3. Advanced Data Monitoring and Automated Action: The most progressive ISPs might take one or both of the following steps, though a limited number of ISPs globally have achieved this level of development:

    • Issue Identification: Implementing a system that focuses on capturing data that identifies a broader range of issues than can be detected by an NMS alone. This system is usually provided by a third party.

    • Action: They have set up automated actions in response to known issues. For example, they might reroute traffic or activate additional resources once capacity reaches 40%

The team in charge of network monitoring at the Network Operations Centre is usually led by a mid-level management employee. Their reports to senior management typically focus on average network utilization over the previous period. However, this approach doesn't emphasize issue identification or resolution performance and may not be leveraged to its full potential within the organization.

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Last updated 1 year ago

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